Support Strategy

Support Strategy

Support is about providing help to people, whether they be customers, collaborators, interested parties, and otherwise.

Conventional Support Strategies

Contact info available on the website (commonly email and phone number)

Answers to FAQs (Frequently Asked Questions) on the website

Live chat application on website

Support/Feedback form on website

Community forums

Community Q&A (Question and Answer) websites

Documentation and product manuals available for view and download on website

 

Comments

The company website will be the most significant portal to provide support. Ensure that people at least have an email address to send their queries to. Further than that, make important information such as product specifications, shipping/payment gateways available so that people know exactly what products are and what processes are accepted.

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